By Graham Fraser and Imran Rahman-Jones
Facebook and Instagram users have been contacting the BBC complaining about having their accounts arbitrarily banned, and struggling to get them reinstated.
Last week Meta – which owns the platforms – acknowledged a “technical error” which it said was causing the wrongful suspension of some Facebook Groups.
Since then, people who use what is the world’s biggest social media company have been getting in touch with the BBC to describe the impact it is having on them – and say the problem goes much wider than Meta has indicated.
Some say they have been shut out of pages that are key to their working lives, while others highlight the digital connections to loved ones that have been cut.
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